What is 4G/LTE?
4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.
What is the difference between 3G and 4G?
In a word – speed. MTN 4G provides lightning fast mobile internet speeds (over 100Mbps). Impressive right? MTN 4G is available in nationwide.
4G is a data-only network. That means that when you make or receive a call, your service will automatically switch from 4G onto the MTN 3G network. When you make or receive a call, you’ll notice the ‘4G’ or ‘LTE’ symbol on your screen will switch to a 3G symbol. When you finish your call, your service will reconnect back onto 4G where available.
How long can I use the bundle for?
- Daily bundles are valid until midnight of the day of activation
- Weekly bundles are valid for a week from the day of activation
Do the bundles also apply to MMS?
No. The bundles are only applicable to SMS.
What transactions are the SMS bundles valid for?
- Daily SMS bundles are valid for MTN to MTN SMS messaging only
- Weekly SMS bundles are valid for MTN to MTN SMS messaging only
How do I load the MTN International Call Bundle?
Dial *160*2*6# and press OK.
What tariff is charged when calling?
You will be charged on a per-minute basis.
How many minutes do I get when I activate the MTN International Call Bundle?
10, 30 or 60 minutes when the bundle is activated.
How many MTN International Call Bundle packages are available?
For the 10 and 30 minutes weekly offers, two packages are available, and the packages are categorised.
How many loans can I have at any one?
A user can take multiple loans as long as they are within their Total Credit Limit
What is a Total credit limit?
This is an automated score calculated based on usage of MTN Services, to determine the maximum total value of loans which a user may take
How do I know my Total credit limit?
When you initiate to borrow a loan by dialling *146#, you will be presented with only the offers that fit in your credit limit
How to I pay back the loan?
The loan value will be automatically deducted off the user’s recharges until the full loan taken is recovered
What is MTN Senkyu
MTN Senkyu is the new loyalty program from MTN where customers are rewarded for being on MTN and for using MTN to make calls, to send messages, for mobile internet and for MTN MoMo.
How do I activate MTN Senkyu?
To activate MTN Senkyu, dial *141# and select Join
You can also activate using the MyMTN App.
Who can use MTN Senkyu?
Any MTN customer can sign up for the service from anywhere at any time. Just dial *141# and select Join or use the MyMTN App
How do I get MTN Senkyu points?
After signing up for MTN Senkyu, simply use MTN voice, data, messaging or MoMo services and you will earn points.
What can I get with MTN Senkyu?
With MTN Senkyu, you can get free voice minutes, MBs, SMS or you can also use it to pay using MTN MoMopay at any merchant.
How do I use my MTN Senkyu points?
To use your MTN Senkyu points dial *141# and select Use Points then follow the prompts.
How long do my MTN Senku points last?
Your MTN Senkyu points are valid for 3 months and will expire if unused for that period. Use some or all of your points within 90 days or they all expire.